Our Promise of Support

One thing that distinguishes Meta from the rest of the industry is our high quality of customer support. Our goal is to provide exemplary support while consistently exceeding customer expectations. From the very first meeting with each client, our goal is to be honest, responsive and diligent toward meeting their needs.

The Meta Difference

Teamwork

All Meta employees have hospital experience with backgrounds in IT and/or clinical systems. They know from experience how critical customer support is and work to ensure that clients don’t have to deal with system problems that impede routine hospital workflow.

Responsiveness

We know that your work is critical to patient care. That’s why your call to Meta is always answered by a live person, not an electronic menu system. Our trained professionals respond to requests for assistance 24 hours a day, 7 days a week – when you need it most.

Proactive Approach

At Meta, we proactively provide updates to our all our solutions to keep them up-to-date and innovative for every client site. We pledge to maintain compliance with all regulatory and procedural mandates including those set forth by the state and Federal level and local and quality assurance agencies such as The Joint Commission and Center for Medicare and Medicaid Services (CMS).