A Strong Knowledge Base
Meta’s team is composed of professionals with backgrounds in hospital settings, information technology, and clinical systems. We are familiar with the difficulties our clients may experience in the workplace, and recognize the critical value in knowledgeable customer support. We will work with you to optimize the routine workflow of your facility, and overcome any challenges you may face along the way.
Support at Your Convenience
We know that patient care is dependent upon your work. That’s why your call to Meta is always answered by a live person, and never a computer. Our trained professionals respond to requests for assistance 24 hours a day, 7 days a week, so you receive aid how and when you need it most.
We take a proactive approach to system updates, constantly improving our solutions to keep our clients at the forefront of health IT. We maintain compliance with all regulatory and procedural mandates, including those set forth at the state and Federal levels and by local and quality assurance agencies such as The Joint Commission and Center for Medicare and Medicaid Services (CMS).
Meta’s Client-Partner Approach
We understand that our role is critical to the patient care process, which is why Meta cares about its users, their work, and the patients they serve. Our implementation philosophy is built upon our belief that no two providers are the same. Because of this, we work with our partners to develop individualized, client-specific solutions. We are aware of no other vendor that interacts with clients at this level—an undervalued but significant factor that separates us from our peers.