One of the most frustrating things when calling for support is hearing the familiar platitude:
“Thank you for calling (insert company name). Your call is important to us!
For English, press one.
Para español, oprima numero dos.”
“For sales and product inquiries, press one.
For billing inquiries, press two.
For product and technical support, press three.
For all other inquiries, press…”
“Please hold as your call is being transferred to a representative.
Your call is important to us!”
“You already told me that,” you think to yourself.
Elevator-quality smooth jazz.
“Please continue to hold.”
“Agent… Agent! AGENT!!!”
We understand that a matter of seconds can have huge consequences on a patient’s well-being. That’s why our clients are assured that a live Meta representative will be available 24 hours a day, 7 days a week, to answer questions or handle any support issues.
At Meta, real people answer your requests for support. On the other end of the line is a familiar, polite voice who knows you by name. No wading through multiple menus and being shunted to voice mail. Yes, we do have one of those state-of-the-art phone systems; but we just happen to believe that when you require system support, the last thing you need is another computer system preventing you from speaking to a real support person. It just makes sense, both to us and our customers.